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Global BPO

Build a Japanese-speaking team without hiring.

Delivery teams in Vietnam and Indonesia work with you directly in Japanese, handling your recurring work like members of your own staff.

Service Areas

組み合わせて、専属チームにする。

単発の外注ではなく、4つの領域を組み合わせて「貴社の業務部門」として継続運用します。

業務BPOデータチェック・入力
資料作成・市場調査
IT運用保守Web更新・CMS運用
PHP/MySQL軽微修正
QA・テスト表示確認・動作テスト
バグ報告・リリース前確認
ローカライズ英語・ベトナム語
インドネシア語
Structure

Work with them directly, like your own staff.

Instructions and reviews go directly between you and the delivery team, in Japanese. The project manager in Japan supports from behind: staffing, urgent issues and work consultations.

WhoRoleBase
Your teamYou give instructions, review output and give final approval, directly to the delivery team in Japanese. Design and structural judgments stay with qualified professionals; we do not step into that area.—
Delivery teamData entry, drafting, organizing and report preparation. Staff who read, write and take instructions in Japanese work like members of your own staff.Hanoi
Surabaya
Project manager (Japan)Staffing, urgent issues and work consultations. Day-to-day exchange happens directly between you and the delivery team.Japan

The project manager in Japan supports from behind.

Daily work runs directly between you and the delivery team. The project manager in Japan takes care of three things.

  • Staffing: managing and assigning the staff on your account.
  • Urgent issues: when something goes wrong and needs a fast response, the PM steps in.
  • Work consultations: talk through how to hand off and run the work, in Japanese.
Industries

Four industries we serve

For each industry we begin with the easiest entry task, then widen the scope step by step.

ConstructionCAD drawings · photo logs
safety documents
Real estateListings · floor plans
advertising assets
IT & WebSite updates · QA
minor fixes
ManufacturingData & reports
drawing management
How It Works

From first call to pilot

We never go straight to full operation. Start small, confirm the results, then widen the scope.

1
Free consultation

We listen to your current bottlenecks and volume. No prepared scope required.

DAY 1
2
Mapping the work

We identify what can move offshore and estimate the hours it would free up.

WEEK 1
3
Documenting the process

We write the working procedure and quality checklist, then select the staff.

WEEK 2
4
Pilot with weekly review

We start on a small scope and adjust the procedure every week.

WEEK 3-4
5
Full operation

Monthly improvement proposals, with scope and headcount growing step by step.

MONTH 2 –
Price

料金の目安

正社員1名分のコストで、海外人材と管理体制の両方が手に入ります。小さく始めて、成果を見てから広げられます。

スタート

20–25万円
月額 / 1名・月160時間
  • 事務・入力・補助業務
  • データチェック、資料作成
  • 簡易リサーチ
  • 日本語での指示に対応
いちばん選ばれています

スタンダード

35–45万円
月額 / 1名・月160時間
  • IT・Web・専門補助
  • CAD図面、QA、CMS運用
  • 業務設計・手順化を含む
  • 日本側PMによる人員管理・緊急対応
  • 週次レポート

チーム

応相談
2名以上・専任管理付き
  • 複数業務の並行運用
  • 専任PMによる体制構築
  • 月次の改善提案レポート
  • 業務範囲の段階的な拡張

※ 業務内容・対応時間・必要スキルにより個別見積りとなります。まずは無料相談で概算をお出しします。

Service Brand

Our BPO business operates as GENBA Global

The full task list, pricing detail and case studies live on the GENBA Global site.

GENBA Global BPO service brand

A dedicated delivery team
in Vietnam and Indonesia.

Business process work, IT maintenance, QA and localization, combined into one team that works directly with you. If you would rather talk now, contact MAXART directly.

Business BPOIT maintenanceQA & testingLocalizationDedicated teams
FAQ

Frequently asked questions

Do your staff speak Japanese?
Our delivery staff read, write and take instructions in Japanese. You can work with them directly in Japanese, just as you would with your own employees. The project manager in Japan handles staffing, urgent issues and work consultations. English-language projects are equally supported.
How do you handle data security?
We sign a non-disclosure agreement, restrict access rights and specify the working environment as standard. Additional rules are designed case by case depending on how sensitive the data is.
Is there a minimum contract or headcount?
You can start with one person and one task. Confirm the results during the pilot before deciding whether to widen the scope.
We have not defined the scope yet.
That is the normal starting point. During the free consultation we map your workload and identify what can move offshore. There is no charge at this stage.
Can you handle work that requires a licence?
Design decisions, structural judgements and final approval must be made by your own qualified staff. We handle drafting support, documentation, organisation and operational support.
What does it cost?
Roughly JPY 200,000–250,000 per person per month for administrative work, and JPY 350,000–450,000 for specialist work such as CAD, QA or web operations. Teams of two or more are quoted individually.

Start with a free consultation.

We map your current workload and identify what can be handled offshore.
No need to have the scope defined beforehand.

Weekdays 9:00 – 18:00 (JST)050-6868-6012