Global BPO
Build a Japanese-speaking team without hiring.
Delivery teams in Vietnam and Indonesia handle your recurring work, managed by a project manager in Japan.
What We Handle
Work that does not need to sit in your office
We carve out the recurring tasks, document them, and run them as a daily operation.
Business BPOData entry & checking
Documents · Research
Documents · Research
IT maintenanceCMS updates
Minor PHP/MySQL fixes
Minor PHP/MySQL fixes
QA & testingDisplay & behaviour checks
Bug reports
Bug reports
LocalizationEnglish · Japanese
Vietnamese · Indonesian
Vietnamese · Indonesian
Three roles, clearly separated.
Offshore delivery fails when responsibility is vague. We keep three layers distinct and never blur them.
- Offshore team — data entry, drafting, organisation, reporting
- Japan-side PM — workflow design, instructions, quality checks, deadlines
- Your team — decisions, approvals and anything requiring a licensed professional
Price
Indicative pricing
Roughly the cost of one in-house hire — including the management layer in Japan.
Start
200–250k
JPY / month · 1 person · 160 hrs
- Administrative and support work
- Data checking, document preparation
- Basic research
Most chosen
Standard
350–450k
JPY / month · 1 person · 160 hrs
- Specialist and IT support work
- CAD, QA, CMS operations
- Workflow design and documentation
- Quality managed by a Japan-side PM
Team
Quote
2+ people · dedicated management
- Multiple workstreams in parallel
- Dedicated PM and team build-out
- Monthly improvement reporting
※ Final pricing depends on scope, working hours and required skills.
Service Brand
Our BPO business operates as GENBA Global
The full task list, pricing detail and case studies live on the GENBA Global site.
GENBA GlobalBPO service brand
A dedicated delivery team
in Vietnam and Indonesia.
Business process work, IT maintenance, QA and localization, combined into one continuously managed team. If you would rather talk now, contact MAXART directly.
Business BPOIT maintenanceQA & testingLocalizationDedicated teams
FAQ
Frequently asked questions
Do your staff speak Japanese?
Our delivery staff read, write and take instructions in Japanese. A project manager in Japan also structures the instructions and reviews the output, so you never need to coordinate with the offshore team directly. English-language projects are also supported.
How do you handle data security?
We sign a non-disclosure agreement, restrict access rights and specify the working environment as standard. Additional operating rules are designed case by case depending on how sensitive the data is.
Is there a minimum contract or headcount?
You can start with one person and one task. Confirm the results during the pilot before deciding whether to widen the scope.
We have not defined the scope yet.
That is the normal starting point. During the free consultation we map your workload and identify what can move offshore, together with the hours it would free up. There is no charge at this stage.
What does it cost?
Roughly JPY 200,000–250,000 per person per month for administrative work, and JPY 350,000–450,000 for specialist work such as CAD, QA or web operations. Teams of two or more are quoted individually.
Which time zone do you work in?
Vietnam and Indonesia are two hours behind Japan (UTC+7). Working hours overlap with the Japanese business day from the morning onward, so same-day turnaround is possible.